M101B
Enterprise-Ready, Rugged Windows Tablet with Rapid Processing Power

FAQ

Last edited by March 17, 2015
  • Vehicle and Desk Dock
       

    1.

    How come the external display has no signal input from the docking station VGA port when I insert the M101B into the dock with VGA equipped?

      The M101B is shipped without VGA driver pre-installed, and therefore the VGA driver has to be installed first before using the dock's VGA output. For driver installation, please refer to the docking driver installation guide for detailed installation and setup information.
       

    2.

    What is the default external display mode of the VGA output after the VGA driver is installed?

      The M101B's default external display setting for the VGA output is mirror mode, and only under mirror mode would the touchscreen on the M101B operate normally.
       

    3.

    Can I change the M101B's external display setting to extend mode?

      Yes, the M101B's external display setting can be changed and saved to use extend mode. However, under this mode, it is recommended that the user operate M101B with keyboard and mouse as any touch operation on the touchscreen would correspond to the external display.
       

    4.

    Why the Tablet's screen turns black for a second when I insert the tablet into the docking station?

     

    This is normal when the docking supports VGA output and the VGA driver (USB to VGA) is installed. When the tablet detects the VGA function on docking, tablet built-in graphic driver will adjust the graphic settings to display image over the VGA output, and cause the screen turning black for a second.

    This symptom also happens when the VGA output is well installed with docking but no physical external display connected.

       

    5.

    The tablet's resolution is changed and the display is not filling the whole screen when working with the dock. The touch screen does not seem to be accurate. Is it normal? Why this happens?

     

    This is normal when docking VGA driver is installed on M101B without proper setup. Under the default mirror mode setting, display resolutions for both tablet built-in screen and external monitor will be the same. If the external monitor's resolution is lower than the built-in native one, the tablet built-in display will sync with the lower resolution and thus not filling whole screen. The side effect for this issue is that, when the built-in display is not fitting the touch active area, the touch controller will not be able to calculate correctly and leads to incorrect positioning.

    This symptom also happens on M101B when VGA output is well installed with docking but no physical external display connected. Under this situation, the tablet built-in display resolution will sync to docking VGA default setting, 1920x1080, which is with different ratio from M101B's built-in display.

    To resolve this problem, user should change M101B's built-in display setting to fill screen instead of keeping aspect ratio. For detail information, please refer to the docking driver installation guide for installation and setup scenarios. The settings will be saved automatically for next use.

       

     

  • Operating System Installation
       

    1.

    When installing Windows 7 onto a Windows 8 pre-installed M101B tablet, upon installation completion and rebooting, the tablet cannot get past the Windows boot-up logo. What is the cause of the issue, and how can I fix it?

      For tablet computer that is shipped with Windows 8 Embedded pre-installed, if the user wishes to install Windows 7, it is necessary to change BIOS setting from the default UEFI mode for Windows 8 support to Legacy mode for Windows 7 support.
       
     

    Please follow the procedure below to perform the BIOS setting change.

     
    I. Plug-in the AC adapter to the tablet computer. Make sure the tablet computer stays plugged in to power source during the BIOS setting change process.
       
    II. Plug-in the USB hub to the tablet computer. Then connect the recovery USB drive, the USB keyboard, and the USB mouse to the USB Hub.
       
    III. Turn on the tablet computer, and when the boot screen shows up do the either of the following option to go into BIOS menu:
      a.Press "DEL" key
    b.Press "F7" key to bring up boot device select menu, and choose "Enter Setup"
       
    IV. From BIOS setup menu, go the "Advanced" tab and then choose "Miscellaneous Configuration" from the menu as shown below.
     
       
    V. Go to the "OS Selection" item, and change the setting to Windows 7
     
       
    VI. Go back out to the "Advanced" tab, and choose "CSM Configuration" from the menu.
     
       
    VII. Within the "CSM Configuration" menu, go to the items "Storage" and "Video" and change the settings to "Legacy only".
     
       
    VIII. Next go to the "Boot" tab, and go to the item "Boot mode select" and change the setting to "LEGACY".
     
       
    IX. Save and Exit the BIOS menu.
       
       

    2.

    After successful Operating System Installation (either Windows 7 or 8), the tablet boots into Recovery Mode, and cannot boot into Windows. What is the cause of the issue, and how can I fix it?

      The M101B is shipped with the hard drive containing two partitions: the main system installation, and the recovery partition. The described issue is most likely to be caused by installing the new operating system directly over the original system installation without removing the recovery partition. Please reformat/repartition the system drive before proceeding with operating system installation.
       

    3.

    When installing Windows 7 SP1 onto a Windows 7 pre-installed M101B tablet, the installation process cannot be completed. What is the cause of the issue, and how can I fix it?

      If the described issue occurs, please reformat/repartition the system drive before proceeding with operating system installation.
       

     

 
 

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